Support

ICMIZER Nitro

• Which hands get analyzed by the automatic analysis feature?

Support Requests

• How to create a request to technical support

Purchasing Subscriptions

• How to activate my subscription
• How many people/computers can work with one subscription to ICMIZER 2
• 100% Money Back Guarantee during the First month after the First purchase
• What is the subscription on ICMIZER?
• What is a license for ICMIZER Suite?
• How to purchase a subscription to ICMIZER 2

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Problems with payment

• What forms of payment do you accept? Do you accept PokerStars, Skrill or Neteller?
• I got a problem while I try to pay with a credit card (or PayPal). What should I do?​​
• I successfully paid for the order, but I haven't received an email with the activation key. What should I do?

Problems with site, connection, browser or running the application

• ICMIZER update process fails. How to update ICMIZER manually?
• Getting blue Windows Protected Your PC message
• Getting "Your security settings do not allow this application to be installed on your Computer" error message
• How to download and install ICMIZER?
• ICMIZER does not work in my web browser. What should I do?
• Microsoft Silverlight plug-in doesn't work

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Problems with ICMIZER, Replayer or SNG Coach

• How to change language in ICMIZER?
• What is the difference between Calculate Nash and Calculate buttons and why does the range change after Calculate?
• How to allow Silverlight to access Clipboard? What to do if ICMIZER doesn't remember password?
• ICMIZER displays an error. What should I do?
• I found an error in ICMIZER, SNG Coach, or Replayer. How do I send a bug report?
• I can't import the hand history text in ICMIZER. What should I do?

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Account and Subscription Management

• How to switch to a different subscription period midterm and save money?
• How can I recover my password?
• How to create an account
• How can I manage my subscription?
• How to find out what subscription plan do I have
• How to upgrade from Basic ICMIZER subscription to PRO

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Push-or-fold trainer SNG Coach

• FAQ: Yearly ICMIZER PRO Subscription + Yearly mobile SNG Coach Addon for only $199.99
• What is "5000 premium questions" package in SNG Coach and how it works?
• How many questions are included in SNG Coach workouts?
• What can I do if I exceeded the daily limit of questions in SNG Coach?
• I use the preflop calculator ICMIZER. Why do I need SNG Coach?

ICMIZER Suite

• Can I use ICMIZER and PokerStars at the same time?
• What tools are included in ICMIZER Suite and who needs them?
• ICMIZER, SNG Coach, and Replayer functionality
• Basic ICM calculator

Preflop Calculator ICMIZER

• Hand histories from which rooms can be loaded to ICMIZER?

Poker Hand's Replayer

• What do the letters O, C, P stand for?

Basic Training

• How do I start my work with ICMIZER?
• How do I start my work with the SNG Coach?
• How do I start my work in the Replayer?
• What is the ICM model?
• What is the FGS model?
• What is the Nash equilibrium?

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Professional Training

• Is it possible to get coached by Valentin 'Q' Kuzub and what is the price?
• How to calculate the correct ranges for the 3-bet all-in re-steal in HU SNG
• What is a Spin & Go tournament? How do you develop a winning strategy?
• The Analysis of complex the push-or-fold tournament situations
• How much equity do you need for a profitable call?
• Bubble Tournament Strategy in MTT with ICM